Terms of Service

Effective Date: March 18, 2026  |  Last Updated: March 18, 2026

1. Acceptance of Terms

By accessing, browsing, or using the website located at pizzaimos.top (hereinafter referred to as the "Website"), placing an order, creating an account, or otherwise engaging with any service offered by Imos Pizza (hereinafter referred to as "Company," "we," "us," or "our"), you ("User," "Customer," or "you") expressly agree to comply with and be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable federal, state, and local laws and regulations of the United States of America.

These Terms apply to all visitors, users, customers, and others who access or use our services, whether through our Website, mobile platforms, third-party delivery applications, or any other means by which we provide our food products and related services.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" refers to both the individual and the entity you represent.

Your continued use of the Website and our services following the posting of any modifications to these Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.

2. Description of Services

Imos Pizza operates as a food service business in the United States, providing customers with a variety of food products including, but not limited to, pizzas, appetizers, beverages, sides, and related food items (collectively, "Products"). Our services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place orders for delivery or carryout through our Website at pizzaimos.top.
• In-Store Services: Customers may visit our physical locations to place orders in person and dine in, carry out, or request delivery where available.
• Delivery Services: We may offer delivery of food products to addresses within our designated delivery zones, subject to availability and applicable fees.
• Account Management: Users may create and maintain personal accounts to manage their orders, track order history, save preferences, and access promotional offers.
• Promotional and Loyalty Programs: We may offer promotional discounts, loyalty rewards, coupons, and special deals from time to time, subject to their individual terms and conditions.
• Customer Support: We provide customer support services to address inquiries, complaints, and feedback related to our Products and services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

The availability of certain menu items, delivery zones, operating hours, and promotional offers may vary by location and are subject to change without notice. Prices displayed on our Website are subject to applicable taxes, delivery fees, and service charges, which will be disclosed to you prior to the completion of your order.

3. Eligibility and User Accounts

To use our services, you must be at least 13 years of age. If you are under the age of 18, you must have the consent of a parent or legal guardian to use our services and make purchases. By using our Website, you represent and warrant that you meet these eligibility requirements.

If you create an account on our Website, you agree to:

• Provide accurate, complete, and current information during the registration process and maintain the accuracy of such information thereafter.
• Maintain the confidentiality of your account credentials, including your username and password.
• Accept full responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security.
• Not transfer, sell, or assign your account to any third party without our express written consent.

We reserve the right to terminate or suspend your account at our sole discretion, without prior notice or liability, for any reason, including if we believe you have violated these Terms or engaged in conduct that may harm the Company, our customers, or third parties.

4. User Obligations and Prohibited Activities

As a condition of using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with these Terms and all applicable laws and regulations. You agree that you will not:

4.1 General Prohibited Conduct

• Use our Website or services in any way that violates applicable federal, state, local, or international laws or regulations, including those of the United States.
• Engage in fraudulent, deceptive, or misleading conduct in connection with your use of our services, including submitting false orders, providing inaccurate personal or payment information, or misrepresenting your identity.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Use the Website or services to harass, abuse, threaten, intimidate, or harm any individual or group.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying our Website or services.

4.2 Technical Prohibited Conduct

• Attempt to gain unauthorized access to any portion or feature of the Website, other systems or networks connected to the Website, or any server, computer, database, or other infrastructure associated with our services.
• Use any robot, spider, scraper, crawler, automated tool, or other means to access, monitor, or copy any content or information from our Website without our express written permission.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or harmful code to our Website or systems.
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with our services.
• Interfere with or disrupt the integrity or performance of our Website, servers, or networks.
• Use our Website in a manner that could overburden or damage our infrastructure or impair the functionality of the Website for other users.

4.3 Order-Related Obligations

• Place orders only for legitimate personal or business consumption purposes and not for resale without prior written authorization from the Company.
• Provide accurate delivery addresses and contact information to facilitate successful delivery.
• Be present or make suitable arrangements to receive delivery orders at the designated delivery address and time.
• Pay all charges associated with your orders, including applicable taxes, fees, and gratuities.
• Notify us promptly of any issues with your order, including incorrect, missing, or unsatisfactory items.

We reserve the right to refuse service, cancel orders, or terminate accounts of any user who violates these obligations, without refund or compensation, and without prior notice.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected Products at the prices indicated. All orders are subject to acceptance and confirmation by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

You will receive an order confirmation via email or notification once your order has been accepted. This confirmation does not constitute a guarantee of delivery time, as delivery times are estimates and may vary based on demand, weather conditions, and other factors.

5.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices are subject to applicable federal, state, and local sales taxes, which will be calculated and displayed at checkout before you confirm your order. Delivery fees, service charges, and any applicable surcharges will also be disclosed prior to order confirmation.

We make every effort to ensure that pricing information on our Website is accurate. However, errors may occur. If we discover a pricing error after you have placed an order, we will notify you and give you the option to either confirm your order at the correct price or cancel your order for a full refund.

5.3 Payment Methods

We accept various payment methods as displayed on our Website at the time of checkout, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge the applicable fees to your payment method.

All payment transactions are processed through secure, third-party payment processors. We do not store your full credit card or payment account information on our servers. We comply with applicable Payment Card Industry Data Security Standards (PCI DSS) requirements.

5.4 Refunds and Cancellations

Orders may be cancelled before preparation begins. Once an order has been accepted and preparation has commenced, cancellation may not be possible. If you experience an issue with your order, please contact us immediately at [email protected]. Refunds, if applicable, will be processed to the original payment method within a reasonable timeframe, subject to our refund policy as communicated at the time of the request.

6. Intellectual Property Rights

All content, materials, and elements available on our Website and associated with our services, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, software, data compilations, page layout, and the selection and arrangement thereof (collectively, "Content"), are the exclusive property of Imos Pizza or its content suppliers and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other applicable intellectual property statutes.

Our trademarks, service marks, trade names, logos, and other brand identifiers (collectively, "Marks") are the proprietary property of Imos Pizza and may not be used without our prior written consent. Nothing in these Terms grants you any right or license to use our Marks.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its Content solely for your personal, non-commercial use in connection with our services. This license does not permit you to:

• Reproduce, distribute, publicly display, or publicly perform any Content without our prior written consent.
• Modify, adapt, translate, create derivative works based on, or reverse engineer any Content.
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices from Content.
• Use our Content for any commercial purpose or in any manner that could harm the Company's reputation or business interests.
• Frame or mirror any portion of our Website on any other server or wireless or Internet-based device.

Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, privacy and publicity laws, and other applicable regulations and statutes. We reserve the right to seek all available legal remedies for any infringement of our intellectual property rights.

If you submit any content to us, including reviews, feedback, suggestions, or other communications (collectively, "User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe any third party's intellectual property or other rights.

7. Disclaimer of Warranties

OUR WEBSITE, SERVICES, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied Warranties: Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
• Accuracy: Any warranty that our Website or its Content will be accurate, complete, reliable, current, or error-free.
• Availability: Any warranty that our Website will be available, uninterrupted, timely, or secure, or that defects will be corrected.
• Safety: Any warranty that the Website is free of viruses or other harmful components.
• Results: Any warranty regarding the results that may be obtained from use of our Website or services.

With respect to food Products specifically, while we make every effort to maintain quality and safety standards in compliance with applicable food safety regulations, we do not warrant that our Products are free from allergens or suitable for individuals with specific dietary restrictions or medical conditions. Customers with food allergies, sensitivities, or specific dietary needs should contact us directly at [email protected] before placing an order to obtain information regarding ingredients and potential allergens.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you to the extent prohibited by applicable law. In such cases, our warranties will be limited to the minimum extent permitted by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE, SERVICES, OR PRODUCTS, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, business, or goodwill.
• Business interruption or loss of business opportunity.
• Personal injury or property damage related to your use of our services.
• Unauthorized access to or alteration of your transmissions or data.
• Conduct of any third party on our Website or through our services.
• Any other matter arising out of or in connection with our services.

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such states, our liability will be limited to the maximum extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza, its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, contractors, licensors, service providers, and successors (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of or access to our Website, services, or Products.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any third party's rights, including intellectual property rights, privacy rights, or other proprietary rights.
• Any User Content you submit, post, transmit, or otherwise make available through our services.
• Your negligence, willful misconduct, or fraudulent activity.
• Any dispute between you and another user of our services or any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with our defense of such claims. You may not settle any claim that imposes any obligation on the Indemnified Parties without our prior written consent.

10. Food Safety and Allergen Information

Imos Pizza is committed to maintaining the highest standards of food safety and quality in compliance with all applicable federal, state, and local food safety regulations, including regulations enforced by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

Our food Products may contain or come into contact with common allergens, including but not limited to wheat, gluten, dairy, eggs, soy, tree nuts, peanuts, fish, and shellfish. We cannot guarantee that any of our Products are entirely free from allergens due to the shared kitchen environments in which they are prepared.

If you or anyone in your party has food allergies or special dietary requirements, we strongly encourage you to contact us directly at [email protected] before placing your order so that we can provide detailed ingredient information and advise on the suitability of our Products for your needs.

By ordering our Products, you acknowledge that you are responsible for reviewing allergen information and making informed decisions about the suitability of our Products for your dietary needs. Imos Pizza shall not be liable for any adverse reactions or health consequences resulting from the consumption of our Products where you have not disclosed relevant dietary restrictions or allergies.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Our inclusion of any third-party links does not imply endorsement, approval, or recommendation of those third-party websites, services, or their operators. We encourage you to review the terms and privacy policies of any third-party websites or services you visit.

We may also partner with third-party delivery platforms, payment processors, and other service providers to facilitate our services. Your use of those third-party platforms and services is subject to their own terms and conditions, and we are not responsible for their conduct or the services they provide.

12. Privacy and Data Protection

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information in connection with our services.

To the extent applicable, we comply with the requirements of the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act (FTC Act) with respect to unfair or deceptive trade practices. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable law.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. If you have any questions or concerns about how we handle your personal data, please contact us at [email protected].

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of our services, or any Products purchased from us shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state in which Imos Pizza operates, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceedings in such courts.

We make no representation that our Website or services are appropriate or available for use in locations outside the United States. If you access our Website from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may pursue formal dispute resolution as set forth below.

14.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND IMOS PIZZA AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, RATHER THAN IN COURT. This arbitration agreement is governed by the Federal Arbitration Act (FAA), 9 U.S.C. § 1 et seq.

The arbitration shall be conducted by a reputable arbitration organization, such as the American Arbitration Association (AAA), under its applicable rules and procedures. The arbitration shall take place in the United States, and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Additionally, claims that are within the jurisdiction of a small claims court may be brought in that court rather than through arbitration.

15. Term and Termination

These Terms shall remain in full force and effect while you use our Website or services. We reserve the right, in our sole discretion, to:

• Terminate your access to our Website and services at any time, for any reason, with or without notice.
• Suspend or restrict your access to all or any part of our services at any time, without prior notice or liability.
• Delete your account and any associated data in accordance with our Privacy Policy.
• Cancel any pending orders and refuse to accept future orders from you.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations you have incurred under these Terms prior to the date of termination.

Upon termination of these Terms for any reason, the following provisions shall survive and continue in full force and effect: Sections 6 (Intellectual Property Rights), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Indemnification), 13 (Governing Law), 14 (Dispute Resolution), and this Section 15.

16. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. We may also provide additional notice of material changes, such as by sending an email notification to the address associated with your account or by displaying a prominent notice on our Website.

Your continued use of our Website or services after any changes to these Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately cease using our Website and services and, if applicable, delete your account.

We encourage you to review these Terms periodically to stay informed of any changes. The most current version of these Terms will always be available at pizzaimos.top.

17. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the validity, legality, and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.

The failure of Imos Pizza to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Imos Pizza.

These Terms, together with our Privacy Policy and any other agreements or policies expressly incorporated herein by reference, constitute the entire agreement between you and Imos Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, and understandings between the parties, whether written or oral, relating to such subject matter.

18. Force Majeure

Imos Pizza shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or public health emergencies, war, terrorism, civil unrest, strikes or labor disputes, government actions or regulations, power outages, internet or telecommunications failures, or any other event outside our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to minimize the impact on our services and notify you as soon as practicable. If a Force Majeure Event continues for an extended period, we may cancel affected orders and issue appropriate refunds at our discretion.

19. Electronic Communications

By using our Website and services and providing us with your email address or other contact information, you consent to receive electronic communications from us, including but not limited to order confirmations, account notifications, promotional emails, and updates regarding our services. These electronic communications satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions contained in our promotional emails or by contacting us at [email protected]. However, you acknowledge that you may continue to receive transactional and account-related communications from us that are necessary for the provision of our services.

20. Miscellaneous Provisions

20.1 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms and our rights and obligations hereunder to any affiliate, successor, or acquirer of our business or assets, without restriction and without notice to you.

20.2 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties hereto and do not create any rights in any third party, except as expressly provided herein.

20.3 Headings

The section headings used in these Terms are for convenience only and shall not affect the interpretation or construction of these Terms.

20.4 Entire Agreement

These Terms, together with our Privacy Policy and any other legally binding agreements or policies we publish, constitute the entire agreement between you and Imos Pizza with respect to your use of our Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings between the parties with respect to such subject matter.

20.5 Compliance with Laws

You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our Website and services, including but not limited to the FTC Act, applicable consumer protection laws, data privacy laws, and food safety regulations. We operate in compliance with applicable regulations enforced by the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA), and applicable state and local health and business regulatory authorities.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, our services, or your rights under applicable law, please contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.

© 2026 Imos Pizza. All Rights Reserved. | Effective Date: March 18, 2026