Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzaimos.top, place an order, or otherwise interact with our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable state and federal regulations governing consumer data protection.

1. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect include, but are not limited to, the following:

1.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us for customer support, we may collect personal identification information such as:

• Full name
• Email address (e.g., [email protected] is our contact address; we collect your email to fulfill orders and communicate with you)
• Phone number
• Billing and delivery address
• Date of birth (where required for age verification)
• Username and password for account registration
• Profile picture or avatar (if uploaded voluntarily)

1.2 Payment and Financial Information

When you place an order or make a purchase through our website, we collect payment-related information. This may include:

• Credit or debit card number (last four digits only; full card details are processed by our third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order details
• PayPal, Apple Pay, Google Pay, or other digital wallet identifiers

We do not store full payment card numbers on our servers. All payment data is processed through secure, PCI-DSS compliant third-party payment processors.

1.3 Order and Transaction Data

We collect information related to your orders and transactions, including:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Delivery preferences and order status
• Discount codes, promotions, and loyalty rewards used
• Customer feedback and reviews submitted

1.4 Usage and Behavioral Data

When you visit our website at pizzaimos.top, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referral URLs (the website that directed you to ours)
• Search queries entered on our website
• Cart abandonment data and product views
• Session duration and interaction patterns

1.5 Device Information

We may collect information about the device you use to access our website, including:

• Device identifiers (such as mobile device IDs)
• Hardware model and screen resolution
• Mobile network information
• Time zone settings
• Language preferences

1.6 Communications Data

If you contact us via email at [email protected], through our contact form, or by phone, we may retain records of your communications, including:

• Emails, messages, and correspondence content
• Customer service inquiries and complaint records
• Chat transcripts (if live chat is offered)
• Survey responses and feedback submissions

1.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. For more detailed information, please see Section 7 (Cookie Usage) of this Privacy Policy.

1.8 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party food delivery platforms and aggregators
• Marketing partners and data analytics providers
• Publicly available databases

2. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

2.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your customer account and profile
• Processing payments and preventing fraudulent transactions
• Communicating with you about your order status and delivery updates
• Responding to your inquiries, complaints, and customer service requests
• Providing loyalty rewards, promotional offers, and discount redemptions

2.2 Website Operation and Improvement

• Operating, maintaining, and improving our website and digital services
• Personalizing your browsing and ordering experience
• Conducting analytics to understand user behavior and website performance
• Testing new features, products, and website functionalities
• Diagnosing and resolving technical issues

2.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Displaying targeted advertising on our website and third-party platforms
• Conducting surveys, contests, and customer research
• Sending transactional communications related to your orders and account
• Remarketing to visitors who have previously interacted with our website

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

2.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security incidents, and abuse
• Protecting the rights, property, and safety of our customers, employees, and the public
• Responding to lawful requests from government authorities and law enforcement

2.5 Business Operations

• Maintaining financial and tax records as required by law
• Conducting internal audits and business analyses
• Managing supplier and vendor relationships
• Supporting corporate transactions, such as mergers or acquisitions

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually required to protect your information and may only use it for the specific purposes for which we engage them. These include:

• Payment processors (e.g., Stripe, PayPal, Square) for secure transaction processing
• Delivery and logistics partners for fulfilling delivery orders
• Cloud hosting providers for website infrastructure and data storage
• Email service providers for sending transactional and marketing communications
• Analytics providers (e.g., Google Analytics) for website usage analysis
• Marketing and advertising platforms (e.g., Google Ads, Meta Ads) for targeted advertising
• Customer support software providers for managing customer inquiries

3.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, regulation, court order, or other legal process. This includes:

• Responding to subpoenas, warrants, or other legal demands from government authorities
• Cooperating with law enforcement agencies in criminal investigations
• Complying with mandatory regulatory reporting obligations
• Protecting our legal rights in litigation or dispute resolution proceedings

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change by posting a notice on our website or sending you an email before the transfer occurs.

3.4 With Your Consent

We may share your personal information with other third parties when you have given us explicit consent to do so, such as when you participate in joint promotions or agree to have your information shared with a specific partner.

3.5 Aggregated and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

4. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Database encryption: Sensitive data stored in our databases is encrypted at rest.
• Access controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions.
• Firewalls and intrusion detection: We use network security tools to detect and prevent unauthorized access to our systems.
• Regular security audits: We conduct periodic security assessments and vulnerability scans of our systems.

4.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Data minimization policies limiting collection to only what is necessary
• Incident response procedures for data breaches and security events

4.3 Breach Notification

In the event of a data breach that affects your personal information and poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable law. Notification will be provided without undue delay and, where required by law, within the legally mandated timeframes under applicable United States regulations.

While we take all reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Your Privacy Rights

Depending on your state of residence within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

5.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

5.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all users with the following rights:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Account Deactivation: You may request deactivation of your account at any time by contacting us.

5.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzaimos.top

We will verify your identity before processing your request and will respond within the timeframes required by applicable law (generally 45 days, with a possible 45-day extension under CCPA/CPRA). We may need to request additional information from you to verify your identity and ensure we are disclosing information to the correct person.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods we apply vary depending on the type of data and the purpose for which it was collected:

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. Where it is not possible to immediately delete certain information (for example, because it is stored in backup archives), we will securely isolate and protect that information until deletion is possible.

7. Cookie Usage

Our website pizzaimos.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period).

7.2 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: Required for the website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled without affecting website performance.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages received. We use tools like Google Analytics for this purpose.
• Functionality Cookies: These cookies allow the website to remember your preferences and choices (such as language, location, or saved items) to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies are used to deliver relevant advertisements to you on our website and on third-party platforms. They also limit the number of times you see an ad and help measure advertising effectiveness.
• Third-Party Cookies: Some cookies are placed by third parties such as Google, Meta (Facebook), and other advertising and analytics partners.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through:

• The Network Advertising Initiative (NAI) opt-out tool
• The Digital Advertising Alliance (DAA) opt-out tool
• Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout

For more detailed information about the cookies we use, please refer to our full Cookie Policy available on our website at pizzaimos.top.

8. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not intentionally target or market our online services to children under 13 years of age. We do not knowingly solicit information from or market to children under the age of 13.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

If you are under 18 years of age, you are not permitted to use our website, create an account, or submit any personal information through our services. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy.

9. International Data Transfers

Imos Pizza is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers may be located in other countries, which means that your personal information may be transferred to, stored in, and processed in countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that adequate levels of data protection are maintained. These steps may include:

• Ensuring that third-party service providers are located in countries with adequate data protection laws
• Implementing contractual safeguards and data processing agreements with international service providers
• Obtaining your consent to the international transfer of your data where required by law

If you are located outside the United States and choose to provide information to us, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your home country.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not owned or operated by Imos Pizza. This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our website.

We are not responsible for the content, privacy policies, or practices of third-party websites or services. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

Third-party services that may collect your information when you interact with their tools on our website include, but are not limited to:

• Google Analytics and Google Ads
• Meta (Facebook) Pixel and Advertising
• Payment processors (Stripe, PayPal, etc.)
• Social media sharing buttons and embedded content
• Third-party food delivery platforms

11. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. However, you can use the cookie management options described in Section 7 of this Privacy Policy to limit tracking on our website.

We will continue to monitor developments in this area and update our practices as industry standards evolve and as required by applicable law.

12. California Privacy Rights – Additional Disclosures

In addition to the rights described in Section 5, California residents have the following rights and disclosures under the CCPA/CPRA:

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account username)
• Customer records information (contact information, billing address, payment details)
• Commercial information (purchase history, order details, product preferences)
• Internet or other electronic network activity information (browsing history, search history, interactions with our website)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information to create a profile about consumer preferences

12.2 Sources of Personal Information

We collect personal information from the following sources:

• Directly from you when you create an account, place an order, or contact us
• Automatically through cookies and tracking technologies when you use our website
• From third-party service providers and business partners
• From social media platforms when you interact with our social media content

12.3 Authorized Agent Requests

California residents may designate an authorized agent to submit privacy rights requests on their behalf. To use an authorized agent, you must provide the agent with written permission to act on your behalf, and we may require you to verify your identity directly with us. To submit a request as an authorized agent, please contact us at [email protected].

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to file a complaint. We encourage you to first contact us directly so that we can attempt to resolve your concerns.

13.1 Contact Us First

Please contact our privacy team at:

• Email: [email protected]
• Website: pizzaimos.top

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 business days.

13.2 Regulatory Complaints

If you are a California resident and are not satisfied with our response to your privacy complaint, you have the right to file a complaint with:

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Privacy Policy on our website at pizzaimos.top
• Notify you by email (if you have provided us with your email address) of any material changes
• Display a prominent notice on our website for a reasonable period following any material changes

Your continued use of our website and services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below:

We are committed to responding to all privacy-related inquiries promptly and in accordance with applicable legal requirements. When contacting us about a privacy request, please provide sufficient information to help us identify your account and understand the nature of your request so that we can respond effectively.